Mission Management (the management company hired by the Starr Ridge HOA) provides a website that is access restricted to only registered homeowners. That website is used for your personal property and payment portal, as well as information that is best kept within the community. Such information includes legal stuff like Bylaws and CC&Rs, financial information, request forms, etc.
For simplicity, we’ll refer the the management company’s website as eUnify. The same software is used for all the communities they manage. The Board has no control over the eUnify website. In many cases, even the management company can do little more than submit a support request to the IT team that actually runs the site. If you have problems or need technical assistance, first check the eUnify Knowledge Base. If that doesn’t help, contact Mission Management. As a last resort, you can reach out to a Board member, but our ability to offer technical help is very limited.
Mobile
There is a mobile app called Community Link that should provide most of the same features as the website. It can be downloaded from the Apple or Google Play app stores. You can also access the regular website through the browser on your mobile device, but the app may be better suited to the small screen.
For the sake of keeping these “already too-long” instructions from getting even longer, we will only cover the website. If you would really like to see instructions for the mobile app, let us know.
Registration
Before you can access eUnify, you will need to register for access. Go to the Starr Ridge eUnify Page and you’ll see a “login” form. Click the Initial Login link at the bottom of the form.
You will be presented with the following page.
Your Account Number can be found on your most recent Starr Ridge quarterly fee invoice. Your name or address should also match what’s shown on your invoice. Make sure to use a current/valid email address since your login info will be sent to that address. The management company will only use this address for emails related to your account and email “blasts” authorized by the Board of Directors. You should not get other unsolicited emails from the management company (if that happens, let the Board know).
Complete all the form fields and click the green Get Initial Login Info button. The management company will review your information and send login details to the email address you specified in the form. Allow at least one business day for this process.
Note that the email will likely come from eunify@missionmanagement.biz. Many email systems (including GMail) tend to think these emails are “spam”. If you haven’t seen your login email after a couple of business days, be sure to check your “spam” folder.
Once you have your initial login information, enter it on the Starr Ridge eUnify Page login form, click the Remember Me checkbox, then click the Login Now button.
You should be asked to change your password (sorry, we don’t have a copy of that screen). Simply follow the instructions on the page. Chose a strong password and write it down so you don’t loose it. By the time you need to login again, it is very easy to foget the password you chose.
Home Page
With the registration and login dance behind you, the system will show you something similar to the following screen. It may look a little different in different web browsers (particularly if you’re on a smartphone). Also, some of the menu items are restricted to members of the Board or Committies – don’t be concerned if you don’t see them.
On this home page you can see your account details including payment information, violations, ARC requests, and more. We won’t walk through all these features but they’re pretty easy to figure out.
Scroll down (it may not be obvious in your browser that there’s more stuff on this page) and you’ll see the Announcements section.
We haven’t been very consistent about using the Announcments feature, and the new site (the one you’re reading now) might make it redundant. Feel free to let the Board know which site you’d rather use to see announcements.
Documents
Documents that we want to make available only to homeowners (such as Board Meeting minutes) can be found in the Documents section. Click Documents in the red sidebar menu and you’ll see something similar to the following:
Documents are organized into folders. To see the foler list, click the “+” next to the Main folder (called out in the picture above). The folder list will expand as follows:
We’re getting closer to something useful. You can click on a folder name to see just the documents in that folder which is probably the easiest way to find things. There is a Search function but it only searches document titles so you need a pretty good idea of what you’re looking for to use it.
Another trick is to click on the column header labeled Updated. This will sort the document list by date updated. A small arrow will appear next to the Updated label. If the arrow points down, the list is sorted with newest documents at the top. If the arrow points up, the list is sorted with oldest documents at the top. Click the Updated column header again to toggle the sort direction.
If you’re looking for a recent document, this sort feature will make it pretty easy to find. If you’re looking for something older, you may have to dig a bit. Be sure to check the Handbook on this site for shortcuts. The Handbook sections have direct links to many of the more commonly needed documents.
Property Info
You can view your personal property information in the Property Info section. This includes viewing violations, architectural requests, paying your assessments, and viewing account ledgers and billing statements. Click Property Info in the red sidebar menu and you’ll get a screen similar to the one on the home page. At the bottom of the View Account section of the page you will see something similar to the following image with buttons for making a payment as well as buttons for viewing additional info like violations and architecture requests.
To make a one time payment or set up an automatic payment, click the green Pay Now button. You will see a page similar to the following:
To proceed with a one-time payment, click the blue Continue button. To set up or manage an autopay, click Auto Pay tab at the top. The following screen will show your autopay status:
To proceed with a one-time payment, click the blue Continue button. To set up Click the blue Setup AutoPay to proceed with setup. You will get a form similar to the following:
You can add a payment method by clicking “Send Payments From”.
- Please note that using a Credit/Debit card will add a processing fee. This fee goes entirely to the payment processor – none of it goes to Mission Management or the HOA.
- Choosing the eCheck option will have no additional fees.
Starr Ridge dues are quarterly, so select Quarterly in the Frequency drop-down.
- Quarterly autopay will be charged the first week of Jan, April, July, and Oct.
It is generally best to select Pay the full amount since that will automatically adjust your payment if there are any dues increases or fines. If you select Pay a fixed amount, it is your responsibility to update your autopay any time there is an increase in the amount due. You can choose the middle option (Pay the full amount up to a maximum of) if you want to allow for some increase but not automatically cover a large increase such as might happen in the event of a Special Assessment.
My Profile
You can view and change your personal information by clicking My Profile in the red sidebar menu. Here you can set/change your mailing address, email, phone number, login password, notification preferences, etc. Most of the settings here are pretty self-explanatory.